Refund policy

Refund/Replacement 

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Exceptions / non-returnable items
Certain types of items cannot be returned, (such as special orders or , products on sale), and personal care goods (such as beauty products). 
Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellation

Once an order has been submitted, processed, no edits or cancellations can be made. Please be sure to enter all shipping information correctly. However, you can always try to contact us for any address, apt edit before order submission at canithair@gmail.com. Please contact the shipping carrier to inquire about alternative delivery options for your package. If a package is returned to CanitHair due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect. 

Damages and issues
Please inspect your order upon reception and contact us immediately(provide pictures, videos) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In that case you have up to 10 days to return the wrong product received. 

Exchanges
Unfortunately we do not exchange products that have be delivered and received by customers.